Shipping Policy

Thank you for shopping with Paralloxx. We carefully prepare and package every order before shipment.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays. During launches, sales, or high-volume periods, processing may take slightly longer.

Once your order ships, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

• Canada: 4–10 business days
• United States: 4–10 business days
• International: 7–21 business days

Delivery times are estimates and may vary because of carrier delays, customs processing, weather, or other circumstances outside our control.

Shipping Fees

Shipping costs are calculated and displayed at checkout. Any free-shipping promotion will be applied automatically when the order meets the listed requirements.

Customs and Import Fees

International customers are responsible for any customs duties, taxes, or import fees charged by their country. Parallax does not control these charges.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout. Contact us immediately after ordering if a correction is needed. Once an order has shipped, we cannot guarantee that the address can be changed.

Orders returned because of an incorrect or incomplete address may require an additional shipping fee to be resent.

Lost, Stolen, or Delayed Packages

Parallax is not responsible for packages marked as delivered by the carrier that are lost or stolen. Please check with household members, neighbours, your building, and the shipping carrier first.

Contact us if your tracking has not updated for an extended period, and we will help you investigate the shipment.

Damaged Orders

Contact us within 7 days of delivery if your order arrives damaged or incorrect. Include your order number and clear photos of the product and packaging so we can review the issue.

Contact

For shipping questions, contact us at: